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Customer Relationship Management Software
& Service Training Programs

Who are we?

We are developers and providers of service training and software that has brought sustained success to our clients in the hotel industry.
Explore the unparalleled customer service training & software solutions we have been delivering for over a decade to numerous industries around the globe!

REAL CLIENT RESULTS

  • At-Risk Customers Decreased by 39%
  • Non-Loyal Customers Decreased by 76%
  • Top 10% company rankings for Guest Satisfaction &  Loyalty!
  • Loyal Guests Increased by 23%
  • #1 TRIP ADVISOR RANKINGS
  • Increased Star & Diamond Rating!

Learn more about how Training can take your team to the next level.

Ask An Expert

“The Touch System™ by STARK has really been
a great tool in helping us create a guest centric culture …
it has also allowed us to bring back of house and front
of house under one umbrella to create a
much simpler interface for all our employees.”

– Blake Wahrlich, CHRM, Best Western Plus ClockTower Inn

Here is an example The Hard Rock Tampa Hotel and Casino

Earlier this year the Hard Rock Tampa Hotel and Casino was featured in an article for Hotel Executive on the subject of Sustaining Service Culture That Drives Radical Change. Since then a significant milestone has been realized! Management used Stark Service Solution’s cloud based app to overhaul their employee training and appreciation programs. The result? Over 20,000 Team Member Recognitions have been given. Management at the Hard Rock points to this for increasing customer satisfaction and employee morale.
This AAA Four-Diamond award winning property has over 3,400 employees and 400 managers, its casino is one of the most successful casinos in the country.

Stark Service Solutions is the premier way to change your team’s culture. Happy employees often means happy customers!