When we highlight that a team member has done something that matches our philosophy, that matches our mission statement, that matches our brand culture, that impact can go a really long way but only if it spreads if everybody knows about these instances so back in the day when we used to have little milk cards we [...]
Pre shift meetings can become boring and stale. Keep them interesting, fresh, and fun!
Pre Shift meetings are the most important part of your day. Set the tone, influence your team, and prepare them to make the most out of the next 8 hours.
“If your brand changes, you have a new flag,” says Stark Service Solutions President and CEO Naomi Stark. And those in the hospitality industry never know when their hotel chain might be sold and re-branded. When that happens, says Stark, “You have new standards to follow. Your staff might change, your staff might not change. How [...]
In the hospitality industry, truly professional staffers know that they’re always customer-facing. Even if their jobs don’t include dealing directly with guests, the guests will always see them as representing the hotel. Sharing elevators, answering questions and being asked to solve problems are part of the job for every staffer. When a guest asks you to [...]
Employment engagement is vital. Being singled out for praise in the pre-shift meeting or even being wished a happy birthday can help bind your group into a team. And personal recognition for performance is a tried-and-true method for keeping performance high. The key to performance recognition is effective and accurate performance tracking. Antiquated paper systems don’t [...]
It’s time, trusty old clipboard. So long, index cards. And farewell, #2 pencils with smudgy erasers. With accurate, completely digital hotel inspection documentation now available in a smartphone app, the project no longer works at odds with the process. “If it isn’t documented, it didn’t happen, pure and simple,” says Stark Service Solutions President and CEO, Naomi [...]
Click here to download your FREE Poster - A Step Above The Rest! How healthy is your team's attitude towards guest opportunities (aka issues, complaints, problems)? Do they see them as a problem, or as a genuine opportunity? The success of your organization’s ability to build a growing loyal customer base depends on having [...]
Click Here to download your FREE poster. Every guest deserves the “star” treatment from before they even to check-in, to after they’ve checked out. Show your bright smile and personality to your guests from phone etiquette to face to face interaction; your guests should feel welcomed and wanted. Can your guests feel it? Can [...]
WAIKIKI HI, July 18, 2017— Software developed by Stark Service Solutions has revolutionized the way the Waikiki Resort Hotel operates. The Touch System™ developed by Stark is software that marries HR, Daily Operations, and Training. This system is the only type of software of its kind. Chalida York, the Executive Housekeeper for the Waikiki Resort Hotel [...]