29 08, 2018

Pre-shift Attitude

By | 2018-08-29T12:24:27+00:00 August 29th, 2018|Categories: Blog|0 Comments

Personify the attitude you want your team members to personify for the rest of their shift.  Smiles, greetings and a professional attitude make for a great customer experience.

14 09, 2017

What Do We Do If Our Brand Changes?

By | 2017-09-14T14:58:13+00:00 September 14th, 2017|Categories: Blog, Vlog|Tags: , , , , , , , , , , , , , , |0 Comments

“If your brand changes, you have a new flag,” says Stark Service Solutions President and CEO Naomi Stark. And those in the hospitality industry never know when their hotel chain might be sold and re-branded. When that happens, says Stark, “You have new standards to follow. Your staff might change, your staff might not change. How [...]