https://www.youtube.com/watch?v=OSxSBpqnPZs&feature=youtu.be Accuracy is another tool in creating a great guest experience. Has your team members thought of every detail?
Seeing guests as individuals, not just a number.
It's not IF things go wrong, it's how you recover from it.
Leadership includes effectively recognizing your team members for their contributions.
Pre shift meetings can become boring and stale. Keep them interesting, fresh, and fun!
Personify the attitude you want your team members to personify for the rest of their shift. Smiles, greetings and a professional attitude make for a great customer experience.
Pre Shift Planning will help you capture your team member's attention.
Pre Shift meetings are the most important part of your day. Set the tone, influence your team, and prepare them to make the most out of the next 8 hours.
“If your brand changes, you have a new flag,” says Stark Service Solutions President and CEO Naomi Stark. And those in the hospitality industry never know when their hotel chain might be sold and re-branded. When that happens, says Stark, “You have new standards to follow. Your staff might change, your staff might not change. How [...]