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Articles : The question that the Grand Hotel, Point Clear, Resort and Spa is exploring an answer to, as are many others, is: “How do we

Is it Possible That We Are Experiencing the Best of All Worlds?

By | 2017-09-27T07:17:52+00:00 June 19th, 2017|Categories: Articles|

The question that the Grand Hotel, Point Clear, Resort and Spa is exploring an answer to, as are many others, is: "How do we honor authentic hospitality, our rich history, our unique timeless gem of a property, and remain relevant for future generations - starting with Millennials?" The sad, but honest truth is, the guests that [...]

App Solution: Bridge HR, Training and Operations

By | 2017-09-27T07:19:10+00:00 June 19th, 2017|Categories: Articles|

Imagine, if you will, a 20-something guest arriving at a mid-scale hotel. She booked her stay online and checked in using the hotel's branded app, and she's looking forward to room service and a hot shower.  The shower won't heat up; disgruntled, she hunts down the right contact numbers and makes some calls on the frankly [...]