Customer Service Training Courses & Skills Programs
PICK UP THE PACE!
The ULTIMATE Employee Customer Service Training
Off the shelf training kit complete with a facilitator guide, presentation, employee handbooks.
It is founded on a rock solid foundation of high hospitality standards. Team members not only learn what to say and what not to say but now understand why. It is the team member’s interactions with guests that result in higher guest satisfaction ratings. We sink or swim when it comes to guest satisfaction ratings and loyalty by means of our associates.
Join the thousands of hoteliers who are Picking Up The Pace™ – the of ultimate stand-alone customer service program or the perfect compliment to brand training!
Professionalism! Coach your team to speak the Language of Hospitality™ & have superior problem resolution skills.
Accuracy! Lower “Experienced Problem” Ratings.
Consistency! Every Team Member. Every Shift. Every Day. Every Guest Experience!
Efficiency! Never keep them waiting & keep them coming back!
Pick Up The PACE training includes advanced problem resolution skill training. A necessity in today’s social media age!
I love the GO WOW! Handbooks. Probably the most significant “ah hah” in the workbook is the fact that all guest complaints can be traced back to a breakdown in PACE (Perception, Accuracy, Consistency, and Efficiency). Because I am responsible for responding to our site’s Guest Comment Cards, I was able to take all of our critical input and attribute it to one of these four factors. It helps our employees to see the absolute importance to working to improve our performance in these areas. Thanks Stark Solutions for your excellent products and one-on-one service!!