Hospitality Management Softwares & Mobile Applications

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Software 2017-09-29T14:59:30+00:00

Software

 

Software

The Complete Touch System™ grants you all of the tools to dominate social media and guest survey net promoter ratings.

Some of the tools worth highlighting

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SCORE BOARD

Keep score amongst your team members, which gets them engaged and ready to communicate. Employees will strive for recognition in a new culture of accountability.

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INSTANT MESSAGES!

Instantly communicate with all your departments at any time. Nothing gets by you with the instant messaging tool

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TOUCH CRITIQUES!

The solution to having a team with advanced guest-centric hospitality skills & phenomenal secret shopper scores at hotels and resorts. Track mistakes and highlight them so that they don’t happen again!

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STARK REPORTS

End the need to buy and use paper for an antiquated system of record keeping. This tool allows you to simply store all hotel records on the cloud. Start benefiting from the data you collect with this amazing analytical tool.

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TEAM TALK!

Real time or scheduled communication. Relay messages when you need to, and whether or not you want them going to the whole hotel, to a department, or specific staff. This is the solution for hotels struggling with communication.

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INSPECTIONS & WORK ORDER TOUCH™ TOOLS!

Keep your product in pristine conditions, and monitor equipment to ensure all necessary upkeep. With this tool, you’ll be able to monitor each and every room.

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COACHES CORNER!

The solution for sustaining a culture of highly engaged team members at hotels and resorts. Easily give constructive criticism, and recognize employees who go above and beyond! A major asset is the Pre-Shift Tool…

Pre-Shift Tool: The solution for sustaining a culture of highly engaged team members at hotels and resorts. Easily give constructive criticism, and recognize employees who go above and beyond! A major asset is the Pre-Shift Tool…

I’ve rolled out many initiatives over my career so I know, sustainability, really changing the culture takes more than just training. Think about it, it takes 5 weeks to form a habit and yet we think we can throw someone into a training class and expect a lasting change? Add to that turnover, and culture is eroding away before it gets going. In past experiences I’ve seen the typical spike that occurs following training. Then after six months, scores reverted to where they were originally. In another experience, we had a manual system for keeping the initiative going, it helped, but it wasn’t efficient. With this experience we’ve integrated the Touch System™ in the process. Every team, manager and supervisor can communicate, hold team members accountable, and recognize team members on the floor, from their phone or tablet. Now that we have a mobile software tool, everything is more effective and efficient. It has made things sooo much easier. We are completely confident that we are just beginning to realize our successes and that within the next nine months, we will achieve our goal of leading the industry in terms of exceptional guest experiences. The trend is solid, we are consistently moving in the same direction.
JC Ayers, VP, Human Resources, Seminole Hard Rock Hotel & Casino Tampa