Turning Your Workers Into a Fired-Up Team? There’s an App for That. Customer Service, guest complaints, guest experience, guest opportunity, guest services, hospitality professionalism, hotel man….
In the hospitality industry, truly professional staffers know that they’re always customer-facing. Even if their jobs don’t include dealing directly with guests, the guests will always see them as representing the hotel. Sharing elevators, answering questions and being asked to solve problems are part of the job for every staffer. When a guest asks you to [...]