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Turning Your Workers Into a Fired-Up Team? There’s an App for That. enviroment, guest recognition, Guests, hospitality, Hotels, HR, HR efficiency, HR Manager, Human resources, Human……

Turning Your Workers Into a Fired-Up Team? There’s an App for That.

By | 2017-09-27T07:28:03+00:00 August 31st, 2017|Categories: Blog, Culture|Tags: , , , , , , , , , , , , , , , , , |

Employment engagement is vital. Being singled out for praise in the pre-shift meeting or even being wished a happy birthday can help bind your group into a team. And personal recognition for performance is a tried-and-true method for keeping performance high. The key to performance recognition is effective and accurate performance tracking.  Antiquated paper systems don’t [...]

FOR ACCURATE DOCUMENTATION, DUMP THE DOCUMENTS

By | 2017-09-27T07:26:41+00:00 August 17th, 2017|Categories: Blog, Documentation, Efficiency|Tags: , , , , , , , , , , , , |

It’s time, trusty old clipboard.  So long, index cards.  And farewell, #2 pencils with smudgy erasers. With accurate, completely digital hotel inspection documentation now available in a smartphone app, the project no longer works at odds with the process. “If it isn’t documented, it didn’t happen, pure and simple,” says Stark Service Solutions President and CEO, Naomi [...]

HEALTHY ATTITUDES = HEALTHY LOYAL CUSTOMER BASE

By | 2017-09-27T07:25:27+00:00 August 3rd, 2017|Categories: Blog, Core Hospitality Principle|Tags: , , , , , , , , , , , , , , , , , , , , |

Click here to download your FREE Poster - A Step Above The Rest! How healthy is your team's attitude towards guest opportunities (aka issues, complaints, problems)?  Do they see them as a problem, or as a genuine opportunity?  The success of your organization’s ability to build a growing loyal customer base depends on having [...]

VIP: Red Carpet Treatment

By | 2017-07-20T15:07:41+00:00 July 20th, 2017|Categories: Blog, Core Hospitality Principle|Tags: , , , , , , , , , , , , , , , , , , , |

Click Here to download your FREE poster. Every guest deserves the “star” treatment from before they even to check-in, to after they’ve checked out.  Show your bright smile and personality to your guests from phone etiquette to face to face interaction; your guests should feel welcomed and wanted.  Can your guests feel it?  Can [...]

The Sound of Professional Hospitality – Can Your Guests Hear It?

By | 2017-09-27T08:22:45+00:00 June 9th, 2017|Categories: Blog, Core Hospitality Principle|Tags: , , , , , , , , , , , , , , , , , , , , , , , , |

Click the image to download your free poster! Professionalism is more than what is seen – what one wears or how one appears. It is perceived loud and clear with the ear. Especially when, we cannot see the person we are speaking with. Such as on a phone call, in an email or online [...]

Think Different! Get into the Mentality of Anticipating Guests’ Needs!

By | 2017-09-27T08:20:27+00:00 March 22nd, 2017|Categories: Blog|Tags: , , , , , , , , , , , , , , , , , , , , , , |

Click on the image to download the poster PDF By definition, anticipating guest needs and desires cannot, and will not, happen by accident.  Without effectively anticipating guest needs, it’s impossible to meet guest expectations.  Here are some easy ways to help your staff start anticipating guest needs today! This Month’s Objective:  Consider each [...]

VLog – Show Your Love: Property love = Loving Your Rate

By | 2017-09-27T08:17:16+00:00 February 15th, 2017|Categories: Blog, Videos|Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , |

We started the month with our customer service blog on the importance of showing guest ‘the love’ with welcoming greetings.  Now, let’s stop and consider what kind of 'welcome' your property is giving to your guests? Are you showing your property the kind of love it deserves?  Imagine your staff warmly welcoming your guests only for [...]

Introducing SHINE, the State-of-the-Art Employee Recognition Program for Any Industry or Business, Exclusively from Stark Service Solutions

By | 2017-09-27T07:16:32+00:00 January 31st, 2017|Categories: Blog, Employee Recognition, Press Release, Shine, Sustainability|Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , |

Land O’ Lakes, Florida – February 1, 2017 – One of the biggest challenges facing business owners, managers and Human Resources professionals today – employee recognition – has a powerful and compelling new solution with the introduction of SHINE, designed and developed by the award-winning team at Stark Service Solutions. “Savvy businesses know that a big [...]

How to Save Money, Increase Efficiency & Dump the Clutter

By | 2017-09-27T08:13:51+00:00 December 20th, 2016|Categories: Blog, Efficiency, Sustainability|Tags: , , , , , , , , , , , , , , , |

Working in a “Paperless Office” was one of the promises we heard beginning in the early 1990s, at the dawn of the age of the personal computer – even before we knew much about the power of the Internet! Here we are at the end of  2016, still dreaming of working in a paperless workplace.  In [...]