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Guest Opportunities: Own Every Request, Customer Service, guest complaints, guest experience, guest opportunity, guest services, hospitality professionalism, hotel management,

Guest Opportunities: Own Every Request

By | 2017-09-07T15:57:08+00:00 September 7th, 2017|Categories: Blog, Core Hospitality Principle, Customer Service|Tags: , , , , , , , , , , |

In the hospitality industry, truly professional staffers know that they’re always customer-facing. Even if their jobs don’t include dealing directly with guests, the guests will always see them as representing the hotel. Sharing elevators, answering questions and being asked to solve problems are part of the job for every staffer. When a guest asks you to [...]

Show me the love! Welcoming your Guests.

By | 2017-05-28T12:28:03+00:00 February 1st, 2017|Categories: Blog, Guest Recognition|Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , |

Click to download the Core Hospitality Principle - Extreme Greetings Poster Over a decade ago, a sports business executive was invited to an exclusive party in Chicago. Upon arrival at the event, he was greeted by name before he got to the reception desk, and greeted by name by numerous other event staff throughout [...]