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guest services :If your brand changes, you have a new flag,” says Stark Service Solutions President and ……

What Do We Do If Our Brand Changes?

By | 2017-09-14T14:58:13+00:00 September 14th, 2017|Categories: Blog, Vlog|Tags: , , , , , , , , , , , , , , |

“If your brand changes, you have a new flag,” says Stark Service Solutions President and CEO Naomi Stark. And those in the hospitality industry never know when their hotel chain might be sold and re-branded. When that happens, says Stark, “You have new standards to follow. Your staff might change, your staff might not change. How [...]

Guest Opportunities: Own Every Request

By | 2017-09-07T15:57:08+00:00 September 7th, 2017|Categories: Blog, Core Hospitality Principle, Customer Service|Tags: , , , , , , , , , , |

In the hospitality industry, truly professional staffers know that they’re always customer-facing. Even if their jobs don’t include dealing directly with guests, the guests will always see them as representing the hotel. Sharing elevators, answering questions and being asked to solve problems are part of the job for every staffer. When a guest asks you to [...]