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hospitality professionalism : In the hospitality industry, truly professional staffers know that they’re always customer-facing. Even if their jobs don’t include dealing directly

Guest Opportunities: Own Every Request

By | 2017-09-07T15:57:08+00:00 September 7th, 2017|Categories: Blog, Core Hospitality Principle, Customer Service|Tags: , , , , , , , , , , |

In the hospitality industry, truly professional staffers know that they’re always customer-facing. Even if their jobs don’t include dealing directly with guests, the guests will always see them as representing the hotel. Sharing elevators, answering questions and being asked to solve problems are part of the job for every staffer. When a guest asks you to [...]