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FOR ACCURATE DOCUMENTATION, DUMP THE DOCUMENTS

By | 2017-09-27T07:26:41+00:00 August 17th, 2017|Categories: Blog, Documentation, Efficiency|Tags: , , , , , , , , , , , , |

It’s time, trusty old clipboard.  So long, index cards.  And farewell, #2 pencils with smudgy erasers. With accurate, completely digital hotel inspection documentation now available in a smartphone app, the project no longer works at odds with the process. “If it isn’t documented, it didn’t happen, pure and simple,” says Stark Service Solutions President and CEO, Naomi [...]

VIP: Red Carpet Treatment

By | 2017-07-20T15:07:41+00:00 July 20th, 2017|Categories: Blog, Core Hospitality Principle|Tags: , , , , , , , , , , , , , , , , , , , |

Click Here to download your FREE poster. Every guest deserves the “star” treatment from before they even to check-in, to after they’ve checked out.  Show your bright smile and personality to your guests from phone etiquette to face to face interaction; your guests should feel welcomed and wanted.  Can your guests feel it?  Can [...]

The Sound of Professional Hospitality – Can Your Guests Hear It?

By | 2017-09-27T08:22:45+00:00 June 9th, 2017|Categories: Blog, Core Hospitality Principle|Tags: , , , , , , , , , , , , , , , , , , , , , , , , |

Click the image to download your free poster! Professionalism is more than what is seen – what one wears or how one appears. It is perceived loud and clear with the ear. Especially when, we cannot see the person we are speaking with. Such as on a phone call, in an email or online [...]

VLog – Show Your Love: Property love = Loving Your Rate

By | 2017-09-27T08:17:16+00:00 February 15th, 2017|Categories: Blog, Videos|Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , |

We started the month with our customer service blog on the importance of showing guest ‘the love’ with welcoming greetings.  Now, let’s stop and consider what kind of 'welcome' your property is giving to your guests? Are you showing your property the kind of love it deserves?  Imagine your staff warmly welcoming your guests only for [...]

Show me the love! Welcoming your Guests.

By | 2017-05-28T12:28:03+00:00 February 1st, 2017|Categories: Blog, Guest Recognition|Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , |

Click to download the Core Hospitality Principle - Extreme Greetings Poster Over a decade ago, a sports business executive was invited to an exclusive party in Chicago. Upon arrival at the event, he was greeted by name before he got to the reception desk, and greeted by name by numerous other event staff throughout [...]

Introducing SHINE, the State-of-the-Art Employee Recognition Program for Any Industry or Business, Exclusively from Stark Service Solutions

By | 2017-09-27T07:16:32+00:00 January 31st, 2017|Categories: Blog, Employee Recognition, Press Release, Shine, Sustainability|Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , |

Land O’ Lakes, Florida – February 1, 2017 – One of the biggest challenges facing business owners, managers and Human Resources professionals today – employee recognition – has a powerful and compelling new solution with the introduction of SHINE, designed and developed by the award-winning team at Stark Service Solutions. “Savvy businesses know that a big [...]

How to Save Money, Increase Efficiency & Dump the Clutter

By | 2017-09-27T08:13:51+00:00 December 20th, 2016|Categories: Blog, Efficiency, Sustainability|Tags: , , , , , , , , , , , , , , , |

Working in a “Paperless Office” was one of the promises we heard beginning in the early 1990s, at the dawn of the age of the personal computer – even before we knew much about the power of the Internet! Here we are at the end of  2016, still dreaming of working in a paperless workplace.  In [...]

Recognition Has a Powerful Effect

By | 2017-05-28T12:28:04+00:00 November 20th, 2016|Categories: Blog, Employee Recognition|Tags: , , , , , , , , , , , , , , , , , , , , , |

A key “activator” of employee engagement is employee recognition. As an employer, it is crucial to make your employees feel appreciated, and that is a great way to increase their loyalty to your brand. In the December 2011 issue of the Harvard Business Review, an article entitled The Ordinary Heroes of the Taj links the Taj’s [...]