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HR, HR efficiency, Office manager, room service, Stark It 2017, Stark Service, Stark Service Solutions, Stark Tools, StarkIt, StarkIt2017, The Touch System, touch tools

31 08, 2017

Turning Your Workers Into a Fired-Up Team? There’s an App for That.

By | 2017-09-27T07:28:03+00:00 August 31st, 2017|Categories: Blog, Culture|Tags: , , , , , , , , , , , , , , , , , |0 Comments

Employment engagement is vital. Being singled out for praise in the pre-shift meeting or even being wished a happy birthday can help bind your group into a team. And personal recognition for performance is a tried-and-true method for keeping performance high. The key to performance recognition is effective and accurate performance tracking.  Antiquated paper systems don’t [...]

17 08, 2017

FOR ACCURATE DOCUMENTATION, DUMP THE DOCUMENTS

By | 2017-09-27T07:26:41+00:00 August 17th, 2017|Categories: Blog, Documentation, Efficiency|Tags: , , , , , , , , , , , , |0 Comments

It’s time, trusty old clipboard.  So long, index cards.  And farewell, #2 pencils with smudgy erasers. With accurate, completely digital hotel inspection documentation now available in a smartphone app, the project no longer works at odds with the process. “If it isn’t documented, it didn’t happen, pure and simple,” says Stark Service Solutions President and CEO, Naomi [...]

20 07, 2017

VIP: Red Carpet Treatment

By | 2017-07-20T15:07:41+00:00 July 20th, 2017|Categories: Blog, Core Hospitality Principle|Tags: , , , , , , , , , , , , , , , , , , , |0 Comments

Click Here to download your FREE poster. Every guest deserves the “star” treatment from before they even to check-in, to after they’ve checked out.  Show your bright smile and personality to your guests from phone etiquette to face to face interaction; your guests should feel welcomed and wanted.  Can your guests feel it?  Can [...]

9 06, 2017

The Sound of Professional Hospitality – Can Your Guests Hear It?

By | 2017-09-27T08:22:45+00:00 June 9th, 2017|Categories: Blog, Core Hospitality Principle|Tags: , , , , , , , , , , , , , , , , , , , , , , , , |0 Comments

Click the image to download your free poster! Professionalism is more than what is seen – what one wears or how one appears. It is perceived loud and clear with the ear. Especially when, we cannot see the person we are speaking with. Such as on a phone call, in an email or online [...]

22 03, 2017

Think Different! Get into the Mentality of Anticipating Guests’ Needs!

By | 2017-09-27T08:20:27+00:00 March 22nd, 2017|Categories: Blog|Tags: , , , , , , , , , , , , , , , , , , , , , , |0 Comments

Click on the image to download the poster PDF By definition, anticipating guest needs and desires cannot, and will not, happen by accident.  Without effectively anticipating guest needs, it’s impossible to meet guest expectations.  Here are some easy ways to help your staff start anticipating guest needs today! This Month’s Objective:  Consider each [...]

15 02, 2017

VLog – Show Your Love: Property love = Loving Your Rate

By | 2017-09-27T08:17:16+00:00 February 15th, 2017|Categories: Blog, Videos|Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , |0 Comments

We started the month with our customer service blog on the importance of showing guest ‘the love’ with welcoming greetings.  Now, let’s stop and consider what kind of 'welcome' your property is giving to your guests? Are you showing your property the kind of love it deserves?  Imagine your staff warmly welcoming your guests only for [...]

1 02, 2017

Show me the love! Welcoming your Guests.

By | 2017-05-28T12:28:03+00:00 February 1st, 2017|Categories: Blog, Guest Recognition|Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , |0 Comments

Click to download the Core Hospitality Principle - Extreme Greetings Poster Over a decade ago, a sports business executive was invited to an exclusive party in Chicago. Upon arrival at the event, he was greeted by name before he got to the reception desk, and greeted by name by numerous other event staff throughout [...]

31 01, 2017

Introducing SHINE, the State-of-the-Art Employee Recognition Program for Any Industry or Business, Exclusively from Stark Service Solutions

By | 2017-09-27T07:16:32+00:00 January 31st, 2017|Categories: Blog, Employee Recognition, Press Release, Shine, Sustainability|Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , |0 Comments

Land O’ Lakes, Florida – February 1, 2017 – One of the biggest challenges facing business owners, managers and Human Resources professionals today – employee recognition – has a powerful and compelling new solution with the introduction of SHINE, designed and developed by the award-winning team at Stark Service Solutions. “Savvy businesses know that a big [...]

23 01, 2017

Customer Service Basics: Guest Recognition

By | 2017-05-28T12:28:04+00:00 January 23rd, 2017|Categories: Blog, Employee Recognition|Tags: , , , , , , , , , , , , , , , , |0 Comments

Click to download your Stark Service Solutions - Customer Service Basics Poster You can’t afford not to be nice. It’s one of the most basic human needs, be recognized and appreciated.  Whether it’s for an accomplishment or for “just showing up,” we all like to be appreciated.  Nowhere is this more important than in [...]

20 12, 2016

How to Save Money, Increase Efficiency & Dump the Clutter

By | 2017-09-27T08:13:51+00:00 December 20th, 2016|Categories: Blog, Efficiency, Sustainability|Tags: , , , , , , , , , , , , , , , |0 Comments

Working in a “Paperless Office” was one of the promises we heard beginning in the early 1990s, at the dawn of the age of the personal computer – even before we knew much about the power of the Internet! Here we are at the end of  2016, still dreaming of working in a paperless workplace.  In [...]